Cuento Studio – Terms of Service

Last Updated: 2/2026

By booking a tour, purchasing a membership, scheduling studio time, or using the Cuento Studio space (“Studio”), you (“Member,” “Client,” or “User”) agree to the following Terms of Service. These terms are designed to ensure a safe, professional, and consistent experience for all members.

1. Studio Access & Use

Cuento Studio is a membership-based production studio intended for photo and video use only.

  • Studio access is granted only during booked sessions

  • All bookings are subject to availability

  • Members may not transfer, sublet, or share access without written approval

  • Studio hours, booking windows, and access privileges vary by membership tier

Members are responsible for all guests, clients, collaborators, and crew they bring into the space.

2. Memberships & Billing

  • Memberships are billed monthly on a recurring basis

  • Membership hours reset monthly and do not roll over

  • Unused time is forfeited at the end of each billing cycle

  • Membership pricing, included hours, and access vary by tier

  • Cuento Studio reserves the right to modify membership offerings with notice

Minimum commitments, cancellation notice periods, and upgrade options are defined per membership tier.

3. Booking & Scheduling

  • All studio time must be booked through the official scheduling system

  • Booking windows vary by membership tier

  • Sessions must be booked in minimum blocks as defined by the membership

  • Late arrivals do not extend session time

  • Sessions must end on time to allow proper resets and access for other members

Additional time may be available at Cuento Studio’s discretion, based on availability.

4. Studio Hours

The studio operates 7 days a week, typically between 8:00 AM – 8:00 PM, unless otherwise approved.

Access outside standard hours is not guaranteed and may require prior approval depending on membership tier.

5. Equipment Access & Use

Equipment access varies by membership tier.

  • Studio cart essentials are available to all members

  • Full equipment packages are available to Studio Pro and higher tiers

  • Equipment must be used properly and returned to designated locations

  • Members must request unfamiliar equipment assistance before use

Members are responsible for any damage caused by misuse or negligence.

6. Sets, Furniture & Studio Layout

  • Members may move furniture and props during their session

  • All items must be returned to their original position and configuration

  • Furniture must be lifted, not dragged

  • Some sets may be unavailable due to builds or transitions

Failure to reset the studio may result in fees or restricted access.

7. Cyclorama Wall (Critical)

The curved transition between the floor and wall of the cyclorama is not load-bearing.

  • Do not step, sit, stand, or place equipment on the curve

  • Damage caused by misuse may result in repair fees

  • Members are responsible for ensuring guests and talent follow this rule

Cyc damage repairs can be costly and are billed accordingly.

8. Cleanliness & Studio Reset

Members must leave the studio in the condition it was found

  • Remove all trash, tape, personal items, and props

  • Floors must be clear and free of debris

  • Food and drinks allowed only in designated areas

  • Glitter, confetti, fake snow, smoke effects, or messy materials are prohibited without approval

Cleaning or reset fees may apply if the studio is left in poor condition.

9. Hair & Makeup Room

  • Available for prep and styling during booked sessions

  • Members must clean surfaces and remove personal items

  • Do not leave products or tools behind

10. Access, Security & Conduct

  • Access is limited to active members and approved guests

  • Do not share access codes, keys, or entry methods

  • Doors must be locked when leaving

  • Cuento Studio is not responsible for lost or stolen items

Disruptive, unsafe, or disrespectful behavior may result in removal or termination of membership.

11. Parking & Load-In

  • Parking is available in unmarked spaces in the shared lot

  • Do not block drive lanes, entrances, or neighboring businesses

  • Members must follow posted parking and loading guidelines

12. Noise & Neighbors

Members must keep noise at reasonable levels and remain respectful of neighboring tenants, especially during early or late sessions.

13. Damage, Liability & Insurance

  • Members are financially responsible for any damage caused by themselves or their guests

  • Repair or replacement costs may be charged

  • Cuento Studio is not liable for injury, loss, or damage to personal property

Members are encouraged to carry their own production insurance.

14. Cancellations & Termination

Cuento Studio reserves the right to suspend or terminate access for:

  • Repeated policy violations

  • Non-payment

  • Unsafe or damaging behavior

  • Abuse of booking privileges

No refunds are issued for terminated memberships due to violations.

15. Policy Updates

These Terms of Service may be updated periodically. Continued use of the studio constitutes acceptance of the most current version, available on the Cuento Studio website.

16. Agreement

By booking a tour, purchasing a membership, or using the studio, you acknowledge that you have read, understood, and agree to these Terms of Service.